When most people think about reviews on Uber Eats, they think about the customer reviewing the delivery driver. However, as an Uber Eats driver you can also review your customers and the restaurants you encounter. All types of reviews are important to ensure you have a well-rounded driver profile.
In this article, we are going to teach you how to rate your customers as an Uber Eats delivery driver and why it’s important to do so.
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Why Should I Rate My Customers On Uber Eats?
Rating customers on Uber Eats is important. It helps your fellow drivers in the community understand how your experience was with that person. Your rating should reflect how easy it was to deliver to the person and how they treated you as the driver.
Consider mentioning things like how easy the delivery location was to find, any hiccups in getting to the door, and whether or not the person was friendly and kind.
It’s important to be honest in your review because it will be displayed the next time the customer places an order on Uber Eats. Drivers have access to reviews before they choose to accept an order, and many drivers take this into consideration when choosing to accept an order.
How Do I Rate Customers On Uber Eats?
After you drop off your customer’s food order, you will be prompted to leave a review for them in the Uber Eats app.
As tempting as it can be to wait and do your review later, it’s easy to forget. For this reason, it’s recommended to take a few seconds and complete the review before you drive off to your next order.
How Do I Rate Restaurants On Uber Eats?
When you pick up food at a restaurant for your delivery, the Uber Eats app will give you the opportunity to leave a review for the restaurant.
You can rate them on the friendliness of the staff, the ease of picking up the food, and the wait time. These are important things to put into your review to help other Uber Eats drivers know what to expect with each restaurant.
Do My Customer Ratings On Uber Eats Matter?
Although most of the focus on Uber Eats ratings goes to the ratings that customers leave for drivers, the reviews that drivers leave for customers are just as important.
Uber Eats wants to ensure that everyone’s voice is heard on their platform to keep delivery interactions positive and beneficial for customers, drivers, and restaurants.
Although negative customer reviews won’t mean that the customer gets kicked off the Uber Eats app, it will negatively impact the likelihood of drivers picking up an order for that customer. Drivers are encouraged to check the reviews, and customers with bad reviews may experience slow or no service at times.
What Happens If I Leave A Customer A Negative Rating On Uber Eats?
If you leave a negative review for a customer on Uber Eats, it will be displayed on their profile for other drivers to see. They will be able to remain on the platform, but the review will be documented.
Depending on the severity of the review and whether the customer also has other negative reviews from other drivers, it may mean that other drivers are less likely to take on orders for that customer.
Customers with bad reviews may experience long wait times or have orders that do not get picked up because other drivers don’t want to deal with them based on your review.
For this reason, it’s important to take Uber Eats customer reviews seriously. Try to keep your rating factual and honest with only information that you would have wanted to know prior to picking up the order for this customer.
Can You Leave Customer Reviews On DoorDash or Grub Hub?
You know how to leave a customer review on Uber Eats, but what about the other two big players in the food delivery space?
Here is what you need to know about customer reviews on DoorDash and GrubHub:
Currently, there is no feature on the DoorDash app for dashers to review customers. Customers are able to review dashers, but they have not yet created the technology for drivers to reciprocate.
GrubHub actually does not have the ability for either customers or drivers to leave reviews. The only way to leave any feedback is to email GrubHub customer service directly to share your experience with a particular customer.
Uber Eats driver reviews are something of an unspoken not-so-secret code for drivers. It is a way of giving each other a heads-up about what to expect from a customer so that they can avoid bad or frustrating situations.
Never leave a negative review for a customer just because you don’t like them. It’s important to make sure your reviews are truthful because it can mean the difference between a customer’s order getting fulfilled or not.