Some people just don’t want to have to talk to anyone on the phone and that’s quite understandable. If you happen to be a driver for Uber Eats, it turns out that not talking on the phone can work to your benefit, when it comes to ordering your own food.
Thanks to Uber Eats “Pick-Up” option that they made available back in May of 2020, you can indeed order your own food and then be the delivery driver to grab the order and head out to pick it up. It’s not hard and it doesn’t violate any Uber Eats rules or criteria.
It’s especially useful after a long night, having run all of the orders you care to run and you just want to get something to eat, go home, kick up your digs and enjoy some Netflix, or whatever else it is you want to watch.
Table of Contents
How Do You Order Your Own Food For Pick Up?
- Open the standard Uber Eats app
- Select Pick-Up under dining mode
- Select ASAP or Scheduled
- Make your order
- Open the Driver app
- Select the Status Bar at the bottom
- Select Settings > Driver Preferences
- Select Deliveries
What to do if Another Driver Gets Your Order
Most importantly, don’t panic because you have plenty of time. Just because another driver got your order, doesn’t mean that they magically appear at your restaurant and automatically have your food in their hands, ready to deliver.
They have to drive to the restaurant and retrieve your order first. You also don’t want to waste a lot of time. It’s not very courteous to let anotherUber Eats driver head out to the restaurant to retrieve your order and get halfway to ¾ there before you contact them.
- Switch over to the Uber Eats App
- Open your order status screen
- Select Call or Message
The best method is to call them because you don’t want to sit there, filled with anxiety, waiting on them to message you back or acknowledge that they got your message in the first place.
If they don’t pick up, then message them as soon as possible and let them know that you are a fellow Uber Eats driver and that you want to pick up your own order.
Courtesy is always your friend in a circumstance like this. Try to remember that being a delivery driver can often be a frustrating experience. You have to deal with stuck-up customers who refuse to tip or don’t tip well, traffic, extremely busy pick-up points, and all manner of rude and unsavory behavior.
It could be that your phone call is simply the straw that breaks the camel’s back. So keep it courteous and be professional, even when you have to grit your teeth to do so.
Once you get a hold of the driver, let them know that you placed the order, you’re a fellow driver, and you planned on picking up the order yourself. Most drivers will probably be completely fine with it, especially if you catch them early.
However, if they don’t want to play nice, you can’t cancel the order either. Once the driver has been dispatched to retrieve and deliver the order, that’s it. They can either cancel it themselves or you’ll have to meet them at the destination, tip (or not), and take your food home.
That’s the inherent danger of ordering and self-delivering your own Uber Eats. If someone gets dispatched, it’s entirely up to them whether or not they want to cancel the order. Up until the driver accepts the order, you can cancel.
- Open the Uber Eats App
- Open your own order
- Select Help in the upper, right-hand corner of the screen
- Select Cancel Order
- Select Cancel Order again on the next screen to confirm
Does Uber Eats Have a Rule Against Self-Ordering?
Uber Eats Algorithms
There’s always the chance that your order will get shuffled to someone else and a lot of it has to do with your history of timeliness and your current location. If another driver has a more timely delivery rate than you, it might give them the order instead of you.
For instance, you could be sitting right outside of the restaurant and, although Uber Eat’s algorithms give preference to location, they give more preference to a history of prompt and timely deliveries.
It’s entirely possible that the Uber Eats system will shuffle your order to someone else that’s fifteen minutes down the road—even as you sit right outside of the restaurant—because the person that’s fifteen minutes down the road has a better delivery history than you.
That might sting a little, but if you’re into the idea of doing self-orders, you may want to think about your own ability to obtain and deliver orders fast. It’s a customer service thing and if you want first dibs on your own order, you need to have a great delivery history.
Of course, this will work against you if you are new as well. If you haven’t established a history of excellent delivery times, someone else is liable to get your order.